Refund policy

Returns within 30 days

You can return your Pix-Star frame within 30 days of purchase for a full refund, no questions asked.

How to return a frame

1. Contact us with the contact form. Select "Return / Refund" as the request type, and include your order number or attach your invoice.
2. Our support team replies within 24 hours (5 days a week) with the return instructions.
3. Send the frame back to us in good condition, in its original packaging and with all its accessories. Return shipping is at your expense: its cost depends on the carrier you choose and where you ship from. We recommend sending it with tracking.

Refund

We refund the full purchase price to the original payment method within 5 days of receiving the returned frame.

Repairs under warranty

Each frame comes with a 2-year warranty from the date of purchase; your invoice is proof of that date, and there is nothing to register or to activate.

For a repair under warranty, we pay for the return shipping from the countries offered at checkout on our stores. Contact us with the contact form, with your order number or invoice attached.

Shipping

Shipping is always free.
United States: the 48 contiguous states. We do not ship to Alaska or Hawaii.
Europe: the countries offered at checkout on our EU store.

Questions

Consult the support page, or contact us with the contact form.