Pix-Star · Support

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Q: How do I connect my Pix-Star frame to Wi-Fi?

From the frame's home screen, go to Settings → Wi-Fi. Select your network and enter the password using the remote control. All models support 2.4 GHz. The LUX 10", LUX 15" and LUX 17" also support 5 GHz networks.

Q: I sent a photo but it didn't appear on the frame. What should I do?

First, check that the frame is connected to Wi-Fi (the Wi-Fi icon should appear on screen). Then verify you sent to the correct @mypixstar.com address. If the problem persists, try restarting the frame by unplugging it for 30 seconds, then reconnecting.

Q: How do I activate my 2-year warranty?

Register your frame at pix-star.com/register within 30 days of purchase. You will need your order number and serial number (found on the back of the frame). Once registered, your warranty is automatically activated.

Q: My frame is not turning on. What should I check?

Ensure the power cable is firmly connected at both ends. Try a different power outlet. If the frame still does not respond after 60 seconds, please contact our support team — this may be a hardware issue covered under your 2-year warranty.

Q: How do I request a return or refund?

You can return your frame within 30 days of purchase for a full refund, no questions asked. Use the contact form above, select "Return / Refund" as the request type, and include your order number. Our team will send you a prepaid return label within 24 hours.

Q: How do I reset my frame to factory settings?

Go to Settings → System → Factory Reset on the frame, or use the reset button on the back of the unit (hold for 10 seconds with a pin). Note: this will delete all locally stored photos. Your cloud photos are not affected.

Q: Can I use my Pix-Star frame without an internet connection?

Yes. The frame will continue to display all previously received photos stored in its internal memory (8 or 16 GB depending on model). You can also load photos via USB or SD card without any internet connection.

Q: The frame is not connecting to my Wi-Fi after I changed my router. What do I do?

From the web portal at pix-star.com, you can update the frame's Wi-Fi settings remotely. Alternatively, use the frame's Settings → Wi-Fi menu to select the new network. If you no longer have the remote, the reset method above will allow you to re-configure everything.

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Quick answers to the most common questions about setup, sending photos, Wi-Fi, cloud storage, warranty and more — all in one place.

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Step-by-step guides covering setup, photo sending, remote management, sleep schedules, multi-frame management and more.

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Download User Manual

Download the full PDF user manual for your model — detailed instructions for every feature, setting and connection method.

LUX 10" · User manual PDF · English · 2025

LUX 15" · User manual PDF · EN / FR / DE / IT / ES · 2026

LUX 17" · User manual PDF · English · 2025

15" · User manual PDF · English · 2025

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FAQ

Frequently asked questions.

How do I connect my Pix-Star frame to Wi-Fi?

From the frame's home screen, go to Settings → Wi-Fi. Select your network and enter the password using the remote control. All models support 2.4 GHz. The LUX 10", LUX 15" and LUX 17" also support 5 GHz networks.

I sent a photo but it didn't appear on the frame. What should I do?

First, check that the frame is connected to Wi-Fi (the Wi-Fi icon should appear on screen). Then verify you sent to the correct @mypixstar.com address. If the problem persists, try restarting the frame by unplugging it for 30 seconds, then reconnecting.

How do I activate my 2-year warranty?

Register your frame at pix-star.com/register within 30 days of purchase. You will need your order number and serial number (found on the back of the frame). Once registered, your warranty is automatically activated.

My frame is not turning on. What should I check?

Ensure the power cable is firmly connected at both ends. Try a different power outlet. If the frame still does not respond after 60 seconds, please contact our support team — this may be a hardware issue covered under your 2-year warranty.

How do I request a return or refund?

You can return your frame within 30 days of purchase for a full refund, no questions asked. Use the contact form above, select "Return / Refund" as the request type, and include your order number. Our team will send you a prepaid return label within 24 hours.

How do I reset my frame to factory settings?

Go to Settings → System → Factory Reset on the frame, or use the reset button on the back of the unit (hold for 10 seconds with a pin). Note: this will delete all locally stored photos. Your cloud photos are not affected.

Can I use my Pix-Star frame without an internet connection?

Yes. The frame will continue to display all previously received photos stored in its internal memory (8 or 16 GB depending on model). You can also load photos via USB or SD card without any internet connection.

The frame is not connecting to my Wi-Fi after I changed my router. What do I do?

From the web portal at pix-star.com, you can update the frame's Wi-Fi settings remotely. Alternatively, use the frame's Settings → Wi-Fi menu to select the new network. If you no longer have the remote, the reset method above will allow you to re-configure everything.

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