{"id":4038,"date":"2024-05-21T16:02:42","date_gmt":"2024-05-21T16:02:42","guid":{"rendered":"https:\/\/www.pix-star.com\/blog\/?p=4038"},"modified":"2024-05-21T16:02:43","modified_gmt":"2024-05-21T16:02:43","slug":"i-am-not-receiving-photos-sent-by-e-mail-to-my-pix-star-account-email-address","status":"publish","type":"post","link":"https:\/\/www.pix-star.com\/blog\/faq-knowledge-base\/i-am-not-receiving-photos-sent-by-e-mail-to-my-pix-star-account-email-address\/","title":{"rendered":"I am not receiving photos sent by e-mail to my Pix-Star account \/ email address!"},"content":{"rendered":"\n

You need to check a few things.<\/p>\n\n\n\n

1- FIRST<\/strong>, log in your Pix-Star web account at www.pix-star.com and see in the photo-mail inbox if the pictures have arrived.<\/p>\n\n\n\n

Do you see them there?<\/p>\n\n\n\n

If not<\/strong> then MOST PROBABLY you are using the wrong email address for your frame, all Pix-Star frames email address look like this:<\/p>\n\n\n\n

xxxxx@mypixstar.com<\/strong><\/p>\n\n\n\n

where the ” xxxxx ” was chosen when you registered the unit.<\/p>\n\n\n\n

The usual mistake is to use the extension:<\/p>\n\n\n\n

xxxx@pix-star.com<\/strong><\/p>\n\n\n\n

this is WRONG<\/strong> it does NOT<\/strong> work.<\/p>\n\n\n\n

If it’s not that you are not using the wrong email address then check if you receive in your mail box a message that bounce back from the network, there might be some error indication inside.<\/p>\n\n\n\n

You might also contact us.<\/p>\n\n\n\n

2- SECOND<\/strong>, if you see the picture inside the photo-mail inbox in your account at www.pix-star.com then it means that the email was properly decoded by our system, perfect!!<\/p>\n\n\n\n

Now you need to check first that your frame is showing ONLINE<\/strong> on the upper right part of the web page, just below LOG OUT.<\/p>\n\n\n\n

Is it ONLINE?<\/p>\n\n\n\n

if yes<\/strong> then just wait a few minutes more, it should arrive soon in the frame.<\/p>\n\n\n\n

If the frame is OFFLINE<\/strong>, it means it can’t access our servers, usually it’s a problem with the Wi-Fi connection of the frame.<\/p>\n\n\n\n

You might check this, you can also try to restart the frame by unplugging the power cord during 15 seconds.<\/p>\n\n\n\n

If you still can’t find the reason then contact us by email, do not forget to provide your Pix-Star email address. We will then help you with this.<\/p>\n","protected":false},"excerpt":{"rendered":"

You need to check a few things. 1- FIRST, log in your Pix-Star web account at www.pix-star.com and see in the photo-mail inbox if the pictures have arrived. Do you see them there? If not then MOST PROBABLY you are using the wrong email address for your frame, all Pix-Star frames email address look like […]<\/p>\n","protected":false},"author":4,"featured_media":4146,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[11],"tags":[],"yoast_head":"\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n\t\n\n\t\n